Guest Cancellation Policy

USH Guest Cancellation Policy

Last Updated: February 9, 2020

This Guest Cancellation Policy outlines the charges and refunds for Guests when an unconfirmed Match (Homestay Application) or confirmed Match is cancelled by the Guest.  A reservation can be cancelled by emailing [email protected]. USH will use reasonable efforts to resolve any dispute or problem between a Guest and a Host, and USH reserves the right to modify the amounts a Guest is required to pay based on specific circumstances. USH has the final decision on all disputes, problems, charges and refunds, and USH's decision will be binding on the Guest. If you have any comments or questions about this Guest Cancellation Policy, feel free to contact us via email at [email protected].

 

Homestay Application	Guest Cancels (Before Move in)	Application Fee	Security Deposit	Homestay / Housing Fee
Homestay Not Confirmed	Guest cancels Homestay Application before confirmation by Host, but the search has been started	No refund	No Refund	No charge
Homestay Confirmed	Guest cancels Booking 30 days or more before move in	No Refund	No Refund	100% Refund**
Homestay Confirmed	Guest cancels Booking between 29 and 11 days before move in	No Refund	No Refund	Guest pays for 2 weeks**
Homestay Confirmed	Guest cancels Booking 10 days or less before move in, including no show	No Refund	No Refund	Guest pays for 4 weeks**

 

Homestay Application	Guest Cancels (After Move in)	Application Fee	Security Deposit	Homestay / Housing Fee
Confirmed	30 days written notice is required	No Refund	No Refund	Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded**

** Except merchant fee. Refund amounts will be refunded to Guest, if not used as a credit for another Booking.

** Cancellation fee will apply.

Note: In case the payment was received via wire transfer, the refund amount will be deducted for the Wire Transfer Fee of $65.